Our Office

12/F Wang Fai Industrial Building,
29 Luk Hop Street, SanPoKong,
Kowloon, Hong Kong

  • – Tel: (852) 2384 0005


Retail Shop

G/F., No.7-8 Tung Fong Street YauMaTei,
Kowloon,Hong Kong
(YauMaTei MTR station, exit A2)

  • – Tel:(852) 2384 0003
  • – Business Hour: 11:00 – 20:00 (Mon–Sat)
  • – Closed on Sunday and Statutory Holidays

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

www.tamiya.hk cannot guarantee, though we attempt to ensure product images on the site are displayed as accurately as possible and that colors on the images are matching as much as possible with the real products. The display of the color may vary depends, in part, upon the monitor you are using.

Order will be delivered by Hong Kong Post or SF Express.
Check shipping status:

Hong Kong Post :
https://www.hongkongpost.hk/en/mail_tracking/

SF Express:
http://www.sf-express.com/hk/tc/dynamic_function/waybill/

The only scenario in which www.tamiya.hk will be responsible for the shipping cost is when shipping the wrong product occurs. Nonetheless, new and unopened* products purchased on www.tamiya.hk may be allowed for a return only if a mistake is on our part, such as shipping the wrong product. (*If plastic shrink wrap or other original packaging has been removed, www.tamiya.hk will determine if the kit is complete before allowing a full refund. If a refund is reduced or denied, you will be notified by email.)

To return an item, please pack it carefully and use a carrier that provides a tracking number. If you are unable to use the printed label and return form provided on the website, please:

1) include with your “Return a Copy” of the packing slip,
2) write the reason for the return, and
3) ship your return to the following address:

www.tamiya.hk

Web Returns Division

12/F Wang Fai Industrial Building, 29 Luk Hop Street, Sanpokong, Kowloon, HongKong SAR

If you have lost the packing slip please write your full name, e-mail address, order number and reason for the return on a piece of paper and send with your package.

We do not notify users if there are changes in price and availability of products and services. Errors will be corrected where discovered, and will reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Waigo Model Hobbies Ltd will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not satisfied with your purchase, you may return it in accordance with the www.tamiya.hk Return Policy.

Hong Kong requires no tax with items that are shipped and sold by www.tamiya.hk. However, items shipped to PRC are subject to PRC sales tax. It is the buyer’s own risk in regards of any Custom Related Matters.

Please be sure to realize the fact that using www.tamiya.hk implies your compliance with the use of www.tamiya.hk is at your own risk. www.tamiya.hk is provided on an 「AS IS」 and 「as available」 basis. Despite to an attempt to safeguard, Waigo Model Hobbies Ltd do not promise the use of www.tamiya.hk would be uninterrupted or error-free. Both of www.tamiya.hk, Waigo Model Hobbies Ltd & its Associates do not warrant an accurate, ethical or complete content that is being posted on www.tamiya.hk, and do not guarantee the products or services offered for sale on the site. In addition, Waigo Model Hobbies Ltd makes no representation that any content on www.tamiya.hk is applicable to, or appropriate for use in, locations outside of the HKSAR. Waigo Model Hobbies Ltd and its Associates specifically disclaim all warranties, whether expressed or implied, including but not limited to warranties of title, merchantability or fitness for a particular purpose. There is no way that www.tamiya.hk or Waigo Model Hobbies Ltd, and its Associates shall create a warranty on any oral advice or written information provided by any one of them.

Under no circumstances shall Waigo Model Hobbies Ltd or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use www.tamiya.hk, including but not limited to reliance by you on any information obtained from www.tamiya.hk that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The preceding Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of wwww.tamiya.hk has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through www.tamiya.hk.

You have no permission to do the following without a written approval of Waigo Model Hobbies Ltd:

  •  to copy, sell, resell, reproduce, duplicate, or utilize this website or any part of it for   any commercial purpose.
  •  to frame any trademark, logo, or other proprietary information (including images, text, page layout, or form) that belong to www.tamiya.hk.
  •  to use any meta tags or any other subtle text  with the  name of Tamiya or  its trademarks, otherwise East Art Limited & its parents company preserve the right to terminate the consent or license.
  •  to use any Tamiya logo or other graphic or trademark  belonging to  Tamiya Co. Ltd (www.tamiya.com)
  •  to utilize the site for any commerical profit or purpose, as you should assume that everything on this site is copyrighted.
  •  to use any Tamiya product photos or proprietary graphic.
  •  to add watermarks to all of our photos that are assumed to be the property of Waigo Model Hobbies Ltd.

This Privacy Policy applies to the website of www.tamiya.hk, and all related websites (each a 「site」) owned by Waigo Model Hobbies Ltd. It is not mandatory to provide us with any of your personal information for participating in all features on the site. By using this site, supplying any personal information via the site, and/or supplying any personal information to www.tamiya.hk in response to any email or other form of communication from www.tamiya.hk that references this Privacy Policy, you acknowledge your agreement with this Privacy Policy. If you do not agree with any of the terms stated in this Privacy Policy, please do not use this site.

Sections of this site may be subject to additional privacy terms and you will be notified of this when using the applicable sections of the site. You should carefully review these additional privacy terms before using those sections; such additional privacy terms will not replace or change this Privacy Policy, except when expressly stated otherwise. We collect information, including personal information, for a variety of business reasons, including, for example: (i) establishing and maintaining relations and/or contact with customers and potential customers; (ii) understanding your needs and preferences; (iii) developing, enhancing, marketing, promoting and/or providing goods and/or services to meet your needs or expectations, (iv) allowing you to participate in contests, sweepstakes and other promotions; (v) fulfilling legal and/or regulatory requirements; and (vi) for such additional purposes as may be identified to you from time to time (each, a 「Purpose」). By way of example only, the Site may enable you to enter contests, sweepstakes or other promotions; vote in polls or otherwise express an opinion; subscribe to one of our services such as online newsletters; or participate in an online forum or community.

Types of Information that We Collect

The types of personally identifiable information that may require users to provide us include: your name, shipping or street address, e-mail addresses, passwords, date of birth, product selections, telephone number, fax number, or demographic information (such as your age, age range, and/or gender), and information of your interests, purpose of usage, various products, programs and services. Participation in activities and offerings at certain parts of the site are only for users who provide us with the requested personal information. All personal information that is collected is done so with the voluntary permission of the visitor over 13 years of age, or with the verifiable consent of a parent or guardian of anyone 13 years or younger. TamiyaKids will not keep personally identifiable information collected from a child 13 years or younger, except with verifiable parent or guardian permission or if the information is in aggregated form. We may also use this information in the aggregate to analyze how the site is used and to offer you products, services, promotions, sweepstakes and contests. If you do not agree with any of the terms stated in this Privacy Policy, please do not use this site.

www.tamiya.hk is owned and operated by Waigo Model Hobbies Ltd who own rights to distribute Tamiya products in People Republic of China (PRC) and Hong Kong Special Administrative Region (HKSAR). All Tamiya products on this site can only ship to a PRC/HKSAR valid address. Purchased products will be delivered to your registered address via Hong Kong Post or SF-Express. Waigo Model Hobbies Ltd & www.tamiya.hk have no responsibility of package damaged, lost, stolen during delivery. New shipping method maybe updated without prior notices.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS